Return Policy

Return , Refund, Exchange and Cancellation Policy

At C Tej, we want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below to ensure a smooth process.

You have 3 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return, your item must meet the following criteria:

Condition : Unworn or unused, with tags attached.

Packaging :Must be in its original packaging.

Proof of Purchase :A receipt or proof of purchase is required.

How to Initiate a Return

Contact us at info@ctej.in to start the return process. We will give you a return shipping label and information on how and where to send your package if we approve your return request. Please be aware that returned items will not be accepted without prior authorization.

If you have any more questions about returns, please email us at info@ctej.in.

Damages and Issues

Upon receiving your order, please inspect it immediately. If you find that the item is defective, damaged, or if you received the wrong item, contact us right away. We will evaluate the issue and work to resolve it promptly.

Exceptions / Non-Returnable Items

Please note that certain items cannot be returned, including:

Discovery Sets
Sale Items
Gift Cards

Exchanges

If any defects or transit damages occur , we are happy to accept an exchange for an unused product, provided that you notify us within 2 days of delivery execution. Once we receive the returned item, we will promptly process your new order.

Should you have any further questions or concerns, please do not hesitate to reach out to us.

Refunds

After we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to post the refund.

If more than 10 business days have passed since your return was approved and you have not received your refund, please contact us at info@ctej.in.

Cancellation

We will swiftly inform you of the status of your refund approval after receiving and examining your return. Your original payment method will be automatically used to complete your refund if it is accepted. Please be aware that it could take some time for your bank or credit card company to process and post refunds.

Thank you for shopping with us! We appreciate your understanding and cooperation.